hbajee app Privacy Policy

1 Data Controller Information

For the purposes of this Privacy Policy, hbajee app is the data controller responsible for the personal information collected through the platform at https://hbajee-app.vip. As data controller, hbajee app determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, you may contact our dedicated privacy support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the hbajee app platform, Bangladesh Standard Time (BST, UTC+6)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject requests within 30 calendar days.

2 Information We Collect

hbajee app collects personal data from you in several ways: directly when you register or interact with the platform, automatically as you use our services, and on limited occasions from third-party sources such as payment providers. The categories of data we collect are described below.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), email address, and mobile phone number.
• Identity verification documents: Government-issued photo ID such as a National Identity Card (NID), passport, or driving licence, submitted when required for age and identity verification.
• Financial information: Mobile banking account numbers (e.g., bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full debit or credit card numbers on our servers.
• Communications: Records of your correspondence with hbajee app via live chat, email, or any other support channel, including the content of messages and attachments.
• Preferences and settings: Responsible gaming limits, notification preferences, and any other account settings you configure within the platform.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and device identifiers.
• Usage data: Pages visited, games played, betting history, session duration, click-through patterns, search queries within the platform, and feature interactions.
• Location data: General geographic location derived from your IP address. hbajee app does not collect precise GPS location data.
• Cookies and tracking data: As described in the Cookies section of this policy.

2.3 Information from Third Parties

• Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and other payment partners necessary to verify deposits and process withdrawals.
• Fraud prevention services: Risk signals from third-party fraud detection providers used to protect the integrity of the platform and its players.
• Age and identity verification services: Verification outcomes from third-party Know Your Customer (KYC) service providers where applicable.

3 How We Use Your Data

hbajee app processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary uses of your data and the legal basis under which each processing activity is carried out.

hbajee app will never use your personal data for any purpose that is incompatible with the purposes described in this policy without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time by updating your notification preferences within your account settings or by contacting support at [email protected].

4 Data Sharing & Third Parties

hbajee app does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment service providers: We share necessary transaction data with payment partners including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by contractual obligations to protect your information.
• Game software providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain anonymised session data for the purpose of game performance monitoring and fairness auditing. These providers do not receive your full personal profile.
• Identity verification services: Where required for KYC compliance, we may share identity document data with accredited third-party verification providers. Such data is shared in encrypted form and is not retained by the provider beyond the verification process.
• Fraud prevention and security providers: We may share technical identifiers such as IP addresses and device fingerprints with fraud detection services to protect the integrity of the platform and safeguard player funds.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance and improve the user experience. No personally identifiable information is shared for analytics purposes.
• Legal and regulatory authorities: hbajee app may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or in the good-faith belief that such disclosure is necessary to protect the rights, property, or safety of hbajee app, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of hbajee app's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy policy applicable to your data following the transfer.

All third parties with whom hbajee app shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with hbajee app's written instructions and applicable data protection principles.

5 Cookies & Tracking Technologies

hbajee app uses cookies and similar tracking technologies to deliver a reliable, personalised, and secure experience on the platform. A cookie is a small text file placed on your device when you visit the site. We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as maintaining your login session, remembering your account settings, and processing transactions securely. These cookies cannot be disabled without significantly impairing your ability to use hbajee app.
• Performance and analytics cookies: These cookies collect anonymised information about how players interact with the platform — such as which pages are visited most frequently and where users encounter errors — allowing hbajee app to identify and fix issues and improve overall performance.
• Functional cookies: These cookies remember your preferences, such as your chosen language display settings, notification preferences, and responsible gaming limits, so that you do not need to re-enter them on each visit.
• Targeting and marketing cookies: With your consent, hbajee app may use targeting cookies to deliver relevant promotional content based on your activity on the platform. These cookies do not track your activity on third-party websites.

In addition to cookies, hbajee app may use web beacons, pixel tags, and local storage technologies for similar purposes. These technologies operate under the same consent framework as cookies and are subject to the same controls described above.

6 Data Retention

hbajee app retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, having regard to any legal, regulatory, accounting, or reporting requirements that necessitate longer retention. The following retention periods apply:

• Account data: Retained for the duration of your account and for a period of 5 years following the permanent closure of your account, in order to comply with financial record-keeping obligations and to resolve any disputes that may arise after closure.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction, in line with standard financial compliance requirements.
• Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for 5 years following the closure of your account, after which they are securely deleted.
• Support correspondence: Records of communications with the hbajee app support team are retained for 3 years from the date of the most recent interaction, to enable us to assist with follow-up queries and to maintain quality assurance standards.
• Marketing preferences and consent records: Records of your marketing consent (or withdrawal of consent) are retained for the lifetime of your account and for 3 years after account closure.
• Technical and usage logs: Server logs and device data are typically retained for no longer than 12 months, after which they are automatically deleted or fully anonymised.

At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous in a manner that prevents reconstruction of the original information. If you request deletion of your account and personal data, hbajee app will process your request subject to any overriding legal obligation to retain certain records for the minimum periods described above.

7 Your Privacy Rights

As a player on hbajee app, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond within 30 calendar days of receiving your request.

Please note that some of these rights are not absolute. In certain circumstances, hbajee app may be required to retain or continue processing your data notwithstanding a request to restrict or delete it — for example, where we are subject to a legal obligation to maintain records for a minimum statutory period. In all such cases, we will explain the specific reason for declining your request clearly and in writing.

8 Data Security

hbajee app implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following:

• Encryption in transit: All data transmitted between your device and the hbajee app platform is protected using industry-standard 256-bit TLS/SSL encryption. This applies to all sessions, including account login, deposits via bKash and Nagad, and support communications.
• Encryption at rest: Sensitive personal data stored on hbajee app servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised hbajee app personnel whose job functions require access to specific categories of data are granted access, and all such access is logged and auditable.
• Secure payment processing: hbajee app does not store full payment account credentials on its own servers. Payment data is handled directly by our payment partners (bKash, Nagad, Rocket, Upay) under their own security frameworks, which are independently certified.
• Intrusion detection and monitoring: The hbajee app platform is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns. Automated alerts are in place to flag and respond to potential security incidents in real time.
• Staff training: All hbajee app personnel who handle personal data receive regular data protection and security awareness training.
• Data breach response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hbajee app will notify affected players without undue delay and will take all appropriate remedial action.

Changes to this Privacy Policy: hbajee app reserves the right to update this Privacy Policy at any time. The most current version will always be published at /privacy-policy with the effective date displayed prominently. We will notify registered players of any material changes by email before the revised policy takes effect. Continued use of the platform following the effective date of any update constitutes your acceptance of the revised terms.

Children's Privacy: hbajee app does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on the platform or provided personal data, we will immediately close the account and delete all associated data. If you believe a minor has registered on hbajee app, please contact us at [email protected] without delay.